Sometimes problems occur with a landscaping project. This may be the result of poor communication, poor workmanship or issues beyond our control.
Nevertheless, whilst an association cannot guarantee our Members individually, we do endeavour to assist the client and our Members to reach a resolution that satisfies all parties. TLA encourages all of its Members to listen to their clients’ concerns and work to address them. If you are a client of a TLA Member and this is not working, our advice is to follow these steps:
We also encourage you to complete our ‘Complaints and Mediation Form’. We keep a database of all complaints. It is important for the integrity of all our Members and the industry generally to know and censure operators who consistently attract complaints.
TLA Members and consumers can access the TLA’s free initial dispute resolution service if a dispute occurs with a consumer, designer or contractor over a building issue. This service is available across NSW and ACT Members. As with Fair Trading complaints, TLA responds to building complaints only, where the trader and/or consumer have indicated possible defective workmanship or materials. Where a trader and consumer are unable to resolve their dispute, TLA will attempt to mediate an outcome that is suitable to all parties concerned.
TLA realises that there is a greater chance of successfully resolving a dispute where there is early intervention and can utilise industry experts who are trade qualified and highly experienced.
If a TLA Member is in dispute with a consumer or owner-builder and wishes to access this service, they should complete the ‘Complaints and Mediation; Form.
In response to the complaint the TLA will contact both parties to clarify the nature of the dispute and to seek agreement, from both parties, to participate in this intervention.
In order for the TLA to proceed, both parties must be willing to participate in this process. Depending on the nature of the matter, the possible outcomes could be:
Disclaimer: All claims, disputes, and controversies arising out of, or in relation to, the performance, interpretation, application, or enforcement of TLA Members, the TLA shall refer the disputing parties to a to an optional preliminary disputes and resolutions mediation service conducted on behalf of the TLA before, and as a condition precedent to, the initiation of any litigation action. It is a condition of using the TLA service that if, during the mediation, a party (“offering party”) makes an offer of compromise to another party which is not accepted by the said party (“refusing party”) the TLA has no liability or responsibility to the outcome of the dispute.