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Type of contract:
Part-Time Permanent
Industry field:
Landscape / Construction
Type of position:
Application Closing Date:
July 30, 2021

Membership Support Officer

We're seeking a Membership Support Officer that can provide exceptional customer service and manage all inbound calls. We're searching for someone who is self-assured and capable of building solid business relationships with our members to understand their needs.

This is a remote working opportunity, and you will be working with and reporting directly to the Membership Services Manager.

The position is 4 days per week Tuesday to Friday 12:30am to 4:30pm.

The requirements

To be success in this role you will have:

- At least 5 years’ experience in a similar role

- An ability to work remotely with little supervision working both autonomously and collaboratively

- Proven customer service and administration experience

- Excellent inbound and outbound call management skills

- Strong communication or relationship skills with the ability to generate member rapport

- Contributing to a culture of high performance regarding identifying callers’ needs, clarifying information, assessing issues, and providing solutions and/or alternatives

- Identifying and escalating issues requiring urgent attention or specialist expertise

- Identifying recurring issues, problems, questions and escalating as necessary

- Confident in calling debtors

- Email inbox management

- Ability to working within a team, can manage competing deadlines and working for multiple team members at once

- Meeting KPIs with respect to, for example, call volumes, problem resolution and record-keeping

- Intermediate MS Office suite skills (Word, Excel, PowerPoint, Outlook, Teams, Sharepoint).

- Strong attention to detail and accuracy

- Familiarity with CRMs and database maintenance (Ontraport preferred, but not essential)

- Based in the Sydney metropolitan area with the ability to attend meetings when required

- Attendance at the Annual Excellence Awards Event is essential

- Willing to learn new tools and applications

- Experience using WordPress an advantage

- General adhoc tasks

How to apply

If you believe you meet the above criteria, please forward your resume and cover letter to Kimberley Aquilina, Operations Manager at

Sorry, application for this job is closed.

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