Membership Support Officer

We're seeking a Membership Support Officer that can provide exceptional customer service and manage all inbound calls. We're searching for someone who is self-assured and capable of building solid business relationships with our members to understand their needs.

This is a remote working opportunity, and you will be working with and reporting directly to the Membership Services Manager.

The position is 4 days per week Tuesday to Friday 12:30am to 4:30pm.

The requirements

To be success in this role you will have:

- At least 5 years’ experience in a similar role

- An ability to work remotely with little supervision working both autonomously and collaboratively

- Proven customer service and administration experience

- Excellent inbound and outbound call management skills

- Strong communication or relationship skills with the ability to generate member rapport

- Contributing to a culture of high performance regarding identifying callers’ needs, clarifying information, assessing issues, and providing solutions and/or alternatives

- Identifying and escalating issues requiring urgent attention or specialist expertise

- Identifying recurring issues, problems, questions and escalating as necessary

- Confident in calling debtors

- Email inbox management

- Ability to working within a team, can manage competing deadlines and working for multiple team members at once

- Meeting KPIs with respect to, for example, call volumes, problem resolution and record-keeping

- Intermediate MS Office suite skills (Word, Excel, PowerPoint, Outlook, Teams, Sharepoint).

- Strong attention to detail and accuracy

- Familiarity with CRMs and database maintenance (Ontraport preferred, but not essential)

- Based in the Sydney metropolitan area with the ability to attend meetings when required

- Attendance at the Annual Excellence Awards Event is essential

- Willing to learn new tools and applications

- Experience using WordPress an advantage

- General adhoc tasks

How to apply

If you believe you meet the above criteria, please forward your resume and cover letter to Kimberley Aquilina, Operations Manager at kim@landscapeassociation.com.au.