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This Privacy Policy applies to personal information collected by The Landscape Association Limited (TLA).

TLA respects the need to protect the privacy of the personal information of individuals with whom we deal, in accordance with the Australian Privacy Principles (‘APPs’) of the Privacy Act 1988 (Cth) (Privacy Act).



What personal information does TLA collect and hold?

TLA only collects personal information as defined at law (information/opinion about an individual who can reasonably be identified from that information/opinion) that is reasonably necessary for our functions or activities, or is required or permitted by law.

TLA collects personal information from a variety of sources – for example when:

  • people post comments and information via our social media sites – Facebook and Instagram;
  • people sign-up as registered customers, subscribe to our mailing lists, purchase products or provide feedback via our website;
  • a person contacts us (including via the email and telephone details listed on our website) asking for information or advice about TLA;
  • we liaise with individual officers, employees and other representatives of local The Landscape Association;
  • we liaise with government agencies, industry bodies, unions and other stakeholders and organisations in the course of promoting the viewpoints and interests of the national building and construction industry;
  • we conduct events or deliver training;
  • we research policy issues;
  • we record who we have had contact with in relation to media or other public relations events;
  • we manage our corporate and personnel functions, including when people apply for or enquire about employment opportunities with us; and
  • we otherwise engage with people in the course of pursuing our objectives and managing our corporate functions.

We do not collect sensitive information (e.g. information about an individual’s race, ethnic origins, political opinions or association, trade or professional associations and memberships, union membership, criminal record or health information) unless:

  • the individual has consented to the collection of the information and the information is reasonably necessary for one or more of TLA’s functions or activities; or
  • the collection is required or permitted by law.

We may also collect personal information through:

  • “Cookies”, “IP addresses” and “session tokens”. We use software on our website and servers called cookies and session tokens, which store information and enables our website to recognise individuals’ web browsers and remember certain information to assist individuals’ future use of our website. Your IP address may also be stored as an additional security measure and may be used to identify you; and
  • Recording information individuals give us, e.g. if we record telephone conversations with individuals for training and monitoring purposes (we will only do this with individuals’ consent when they call us, and individuals will have the option to ‘opt out’ of recording).

How and from whom does TLA collect personal information?

TLA only collects personal information by lawful and fair means.

TLA usually collects personal information about individuals directly from those individuals or their authorised representative, as a result of, and in connection with, our on-going business relationship with those individuals.

TLA sometimes collects personal information from a third party or from a publicly available source, but only if it is unreasonable or impracticable to collect that personal information from the individual.

Why do we collect the personal information?

TLA collects personal information:

  • necessary for TLA to provide products and services requested by individuals and organisations;
  • for marketing purposes and to provide information about products and services that may be of interest to individuals and organisations;
  • to improve the products and services we provide; and
  • to enable us to conduct our business, including meeting our legal and regulatory obligations.

Generally, we will tell the individual why we are collecting the information, prior to or when we collect it.

If all or some of an individual’s personal information is not collected, TLA may not be able to provide all the benefits, services or products to the individual.

Unsolicited personal information

If we receive personal information about you that we have not requested, and we determine that we could not have lawfully collected that information under the APPs had we asked for it, we will destroy or de-identify the information if it is lawful and reasonable to do so.

Use and disclosure

TLA will only use your personal information for the purpose for which it was provided to us, for related purposes or as required or permitted by law. Such purposes include:

  • in the ordinary course of conducting our business. For example, supplying or acquiring products and services; responding to individuals’ enquiries and feedback; providing information about our events, news, publications and products and services that may be of interest to individuals; and maintaining a relationship with individuals;
  • for market research and product and service development, so that we are able to better understand our customers’ needs and tailor our future products and services accordingly;
  • in performing general administration, reporting and management functions. For example, invoicing and account management, payment processing, risk management, training, quality assurance and managing suppliers;
  • for employment-related purposes, such as recruiting and providing services to staff; and
  • for other purposes related to or in connection with our business, including meeting our legal and contractual obligations to third parties and for internal corporate governance purposes.

How TLA discloses personal information

TLA may disclose personal information to third parties:

  • engaged by us to provide products or services, or to undertake functions or activities, on our behalf. For example, processing payment information, managing databases, marketing, research and advertising;
  • that are our Member TLA Associations, business partners, joint venturers, partners or agents;
  • that are our external advisers, e.g. where disclosure is reasonably required to obtain advice, prepare legal proceedings or investigate suspected unlawful activity or serious misconduct; and
  • as required or permitted by law.

Sensitive information

TLA will only use or disclose an individual’s sensitive information for the purpose for which it was initially collected (the ‘primary purpose’) or for another purpose only with your consent or if required or permitted by law.

Marketing use and disclosure

TLA may use and disclose individuals’ personal information (other than sensitive information) to provide individuals with information about our products and services that we consider may be of interest to the individual. An individual may contact us (see ‘How to Contact Us’) if they wish to opt out of receiving further marketing offers, via email or otherwise. Direct marketing offers will contain an opportunity to opt out from receiving further communications of this nature.

Overseas Disclosure

TLA is not likely to disclose personal information to overseas recipients, save where it is necessary to provide personal information as part of travel or delegate attendance at international meetings or conferences.

Any overseas disclosure does not affect our commitment to safeguarding individuals’ personal information. Where reasonable in the circumstances, our contracts with overseas recipients oblige them to comply with the APPs and the Act. However, individuals acknowledge that, in agreeing to the disclosure of their information to overseas recipients, we will no longer be required to take reasonable steps to ensure overseas recipients’ compliance with the APPs in relation to the individual’s information and we will not be liable to the individual for breach of the APPs by those overseas recipients. On this basis, individuals consent to such disclosure when supplying their personal information to TLA.

Quality of Information

TLA will take reasonable steps to ensure that the information we collect, use and disclose is accurate, complete and up-to-date. However, TLA relies on individuals to advise us of any changes or corrections to the information we hold about the individual. An individual is able to contact us (see ‘How to Contact Us’) and ask for the correction of personal information we hold if the individual believes the information we hold is inaccurate or incomplete.

Security of Personal Information

We take reasonable steps to keep personal information protected from loss and misuse and unauthorised access, modification and disclosure. We use a variety of physical and electronic security measures including restricting physical access to our offices, firewalls, appropriate encryption and secure databases.

When personal information that we collect is no longer required, we will take reasonable steps to destroy or permanently de-identify the personal information.

Access of Personal Information

An individual may contact us (see ‘How to Contact Us’) to access the personal information that we hold about the individual. We will respond to such a request within a reasonable period after the request is made. There are occasions where this access may be denied under the exemptions contained in the Privacy Act. If we deny access in some circumstances, we will advise the individual about the reasons.

No fee applies for requesting access to information we hold about individuals. However, we reserve the right to charge a reasonable fee where we do provide access.

Correction of Personal Information

An individual may contact us (see ‘How to Contact Us’) to correct the personal information that we hold. We will deal with your request within a reasonable period after the request is made. We will take all reasonable steps to correct that information and ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading.

Availability of Privacy Policy and Amendments

This policy is available upon request. It will be reviewed from time to time and any amendments will be included in the updated policy.

We reserve the right to revise this Privacy Policy or any part of it from time to time. Please review this Policy periodically for changes. Any revised policy will be placed on our website at

An individual’s continued use of our website, products or services, requesting our assistance, or the provision of further personal information to us after this Privacy Policy has been revised, constitutes the individual’s acceptance of the revised Privacy Policy.


Making a Complaint

An individual may contact us (see ‘How to Contact Us’) to complain about a breach of this Privacy Policy or the APPs. TLA will handle any complaints promptly in a professional manner by referring the matter internally to the Privacy Officer. TLA will endeavour to remedy any breaches of this Privacy Policy or the APPs and put procedures in place to ensure any such breaches are not repeated. If the complainant is not satisfied with the TLA has handled a complaint, a further complaint to the Office of the Australian Privacy Commissioner is able to be made.

How to Contact Us

For further information contact us at:

The Secretary

The Landscape Association Limited

PO Box 5274

Lane Cove NSW 1595

Phone: (02) 9630 4844

Learn More About Our Policies

The TLA Constitution, Code of Ethics, Privacy and Environmental Policies are the basis for the conduct of the Association and its Membership. Do you want to learn more?

TLA Constitution

The TLA Constitution forms the basis for all operations and business conducted by the Association. It addresses the role of Board Members, membership categories, procedures for general meetings and much more.

Read more

TLA Code of Ethics

In the interests of professional and ethical business dealings with clients and organisations, all Members of The Landscape Association (TLA) agree and adhere to our Code of Ethics, Code of Fair Business Practice, as well as TLA’s Constitution.

Read more

TLA Environmental Policy

TLA is an environmentally responsible association adopting all practical measures to ensure care for the local, national and global health of natural environment. Additionally, all Members are encouraged to follow sustainable environmental practices, and wherever possible, lead their clients to more environmentally sound products and practices.

Read more

TLA Copyright Statement and Logo Usage Guidelines

This website and the content contained herein are subject to copyright. To learn about permitted usage of material, read our copyright statement. You can also access our Logo Usage Guidelines here.

Read more

Terms and Condition

These Terms and Conditions must be read in conjunction with TLA’s Privacy and Copyright Policy Statements.

Descriptions of contracts contained on this website are a guide only and do not outline a specific fitness for purpose. The Landscape Association gives no representation or warranty about suitability of a particular contract for a specific function.

The Landscape Association does not accept responsibility for loss or damage suffered by any person or body relying directly or indirectly on any information contained within the pro forma contracts or the LNA Master Landscapers Rates Guide Schedule of Rates for Landscape Works. All contracts and Guides are purchased at the risk of those making the purchase.

TLA does not have access to the customer’s credit card number which is encrypted for security purposes. The credit card will be debited at the time of processing the payment. A tax invoice/receipt will be automatically generated and emailed to the customer.

Orders are ordinarily dispatched by Australia Post, Express Post, within seven working days. Five days should be allowed for delivery. This timeframe is indicative only. Every reasonable effort will be made to notify the customer if a delay is expected.

Provided an order has not been dispatched, it may be cancelled in full or part by calling The Landscape Association on (02) 9630 4844. Returns are not accepted by The Landscape Association unless the customer has received an unordered or faulty item, or unless otherwise required under Australian legislation.

The Landscape Association reserves the right to change these terms and conditions at any time.

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